Case Management Services

Westcountry Case Management
Lower Little Green,
Shute Hill,
Teignmouth TQ14 9QL

Westcountry Case Management is an established specialist service with expertise that has been built up since 1991. We work with adults and children who have complex and sometimes challenging needs as well as clients who may have moderate problems that require less intensive support.

We strive to maintain high standards of practice and our position as the leading provider of case management services within the West Country and South Wales.

Our ambition is to inspire clients, relatives and professionals alike by consistently attaining excellent outcomes; supporting people with compassion and kindness and maximising their potential, underpinned at all times with our aims to be safe, effective, responsive, well-led and caring.

Regulation plays a vital role in setting and enforcing the standards of professional behaviour, competence and ethics underpinning the day-to-day interactions of our clients and those who commission our services.

Being registered with the CQC is the minimal requirement for a case management company, being rated Outstanding in all five areas demonstrates we are at the pinnacle of our industry.

Services we provide include:

  • Complex case management
  • Immediate needs assessment
  • Desktop case management
  • Short intervention services
  • Discharge planning
  • Applying for CHC/LA/CHP Funding
  • Family court reports
  • Gratuitous care reports.

Free bespoke training snippets for solicitors, examples of which include, but are not limited to:

  • How case management correlates with the litigation process
  • Costing case management – real costs and hidden costs
  • An introduction to acquired brain injury
  • Employing care and support directly

These can also be held virtually or in person.

Our mission has always been to maintain high standards of practice while keeping the cost of case management down for our clients.

What makes West Country Management unique?

All our case managers have a minimum of 7 years’ experience as a qualified professional before working with us. Their skill set will also include some specialisms including working with clients with brain injury, children and young people, spinal injury, mental health, learning disability, elderly care or another relevant field. All bringing a wealth of knowledge in managing and coordinating clients’ needs.

Supporting Case Managers

Our office also employs Case Manager Assistants who assist case managers daily in all aspects of reports and research. Our case managers can use their services for all administrative tasks which sequentially keeps the costs of case management down.

We have several Care Manager Assistants (CMAs), who work closely with our Registered Manager and our Case Managers, to help aid and galvanise care support services that we provide and oversee. They cover all the areas that are required for client’s support teams and work remotely across the Westcountry.

Dedicated HR team

Although WCM are not employers, we aim to deal with all the practical issues regarding the employment of support workers. We can help to find, train and support the teams of support workers who work with our clients.

  • Bespoke advertising campaigns
  • Arrange interviews and issue job offers obtain references / enhanced DBS disclosure
  • Ensure support workers have appropriate training & induction
  • Handle all day-to-day employment matters on behalf of the client, offering advice and ensuring adherence to regulations
  • Monitor the support workers via probation, supervision or appraisal set up the payroll and check support worker timesheets
  • Compile risk assessments and a detailed client service user plan, staff handbooks and other employment documentation

For further information about services for Brain Injury Group members, speak to Wendy Hill at Westcountry Case Management ( or 01626 770729)

Location map for Westcountry Case Management