This one day course will improve support workers’ ability to
- identify and address the emotional impact of working with clients who display challenging behaviours and determine ways of developing resilience;
- achieve and maintain rappot with clients following difficult episodes or disengagement;
- effectively interact, communicate and ‘debrief’ with clients with cognitive and communication difficulties; and
- ascertain new approaches to managing disinhibition, impulsivity and ‘risky’ behaviour.