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A carer of a brain injured man talks to his case manager

It is common, following a brain injury, for a case manager to be instructed as part of the claims process. Working together with the legal team and other health and social care professionals, case managers help co-ordinate the multi-disciplinary team to ensure the needs of the client, and their family, are being met.

We recently caught up with StanleySmith Case Management to ask them to explain in more detail the role of case management as part of a brain injury claim.

What is Case Management and what do they bring to a brain injury claim?

The purpose of case management is to promote a client’s quality of life and maximise their potential. Case management is a collaborative process where the case manager works proactively and innovatively, coordinating with professionals and services to ensure the most effective outcome for the client.

The case manager will advocate for the client and consider all aspects of their life, enabling and promoting opportunities and inclusion. They will work closely with the client, their family and/or support network. Case Managers provide the clinical support and expertise for those going through a litigation claim.

What does a case manager do?

Case management covers a wide breadth of issues but examples of things a case manager may get involved in include:

  • Setting up and monitoring a package of care for the client. This could be through a care agency or private employment.
  • Seeking appropriate residential placements if applicable and monitoring the provision of this.
  • Coordinating with statutory services such as health and social care to ensure that the client’s needs are being met appropriately including funding and provision.
  • Coordinating with statutory and private therapy and services to promote the client’s rehabilitation and/or well-being.
  • To ensure the client’s potential and quality of life is maximised, the case manager may need to instruct and monitor independent professionals and services to top up statutory provision. This may include therapists, psychologists or services such as orthotics.
  • Coordinating with the education authority, School Special Educational Needs coordinator (SENCO) and teaching team to ensure that the client has an appropriate Education Health Care Plan (EHCP) in place which maximises their access to the curriculum and promotes self-esteem and learning.
  • Researching work, recreation, leisure or play activities to promote the client’s rehabilitation and inclusion. For instance, riding for the disabled, hydrotherapy, outdoor pursuits, vocational rehabilitation or accessing social/leisure groups.
  • Ensuring that the client’s property promotes their independence and accommodates their therapy and care needs. This may involve working with architects, builders and therapists.
  • Liaising with professionals involved to ensure that the client has access to equipment which will promote their independence, comfort and safety.
  • Promoting access to the community. This could include assessment of a wheelchair adapted vehicle.
  • Working with the client and their family to facilitate inclusion and participation. This may involve research and planning to ensure that the client is able to go on holiday or to a social/leisure activity. The case manager should liaise closely with the solicitor and/or deputy involved, in order to keep them up to date and make recommendations in relation to required costs. For instance; the cost of private care package, therapy provision, equipment, vehicle, recreation activities or holiday.

Case Management covers a varied and wide area, it is always beneficial working with experienced Case Managers and those with current clinical knowledge.

Who are StanleySmith Case Management?

StanleySmith Case Management have a team of friendly, approachable clinically experienced Case Managers with no less than 10 years clinical experience within their speciality. StanleySmith Case Management cover the South and South West of England and have expertise in supporting clients with brain Injury, complex disability, catastrophic physical and psychological injuries.

Feedback received

Clients and care teams feedback includes:

‘Heidi’s knowledge and expertise has made all the difference to us all as a family, not just my daughter. She works tirelessly to build good rapport with the legal team, education staff, rehab team and carers. Heidi has a wealth of knowledge around equipment needs and has always been approachable and family focused. She has great communication skills, keeping us fully informed and involved in any decisions.’

– Parent of client

‘The case management provision is of an exceptionally high standard.’

– Solicitor

‘Nikki is a brilliant case manager. I fully trust Nikki and she is always very helpful.’

– Client

‘I feel we have a great case manager, she is very easy to talk to and extremely helpful, thank you for being so easy and good to talk to and sorting anything out we need you to.’

– Support Worker of client

You can download a Brain Injury Group guide about what to expect of a case manager and how they might help below.

The role of a Case Manager (470.1 KiB)

An explanation of the Mental Capacity Act

The Mental Capacity Act 2005 Explained

This article has been written with StanleySmith Case Management

You can find out more information on StanleySmith Case Management by visiting their profile in our brain injury services A-Z Directory –

LAWS – providing initial free legal advice

Legal & Welfare Service (LAWS) online for brain injury help, advice and support

What is the Brain Injury Group?

Brain Injury Group is a free service designed to connect those affected by a brain injury (whether there is a claim or not) to a range of experts who may be able to offer advice and assistance.

If you’d like to find out more about the work of Brain Injury Group, you are at the right place! You can follow the links below to:

The Brain Injury Group exists to support individuals and families affected by brain injury and the health & social care professionals working in this specialist field. Our mission is to provide anyone affected by brain injury with access to advice on legal, financial and welfare benefit issues. Advice delivered by proven experts in their field who have been chosen not only for their skills and knowledge, but also for their passion and dedication to helping people.

As well as providing legal and welfare advice, Brain Injury Group provide training for legal, health and social care professionals. View our award winning Brain Injury Group brain injury training events.

The Brain Injury Group brain injury directory

The BIG Brain Injury Services Directory

How can Brain Injury Group help you?

If you would like advice about bringing a brain injury claim, capacity, deputyships, managing the award of compensation or any other aspect of brain injury welfare, legal or financial advice, we have specialist brain injury solicitors and Court of Protection solicitors who can assist.

You can find full details of Brain Injury Group members on our website or there are several ways to get in touch:

  1. Call us on 0800 612 9660 or 03303 112541
  2. Email us at
  3. Complete this short enquiry form and we’ll get back to you
  4. Find a specialist brain injury solicitor near to you
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