56-58 Southwark Street
London SE1 1UN
Children’s Complex Care is part of the Voyage Care group, the leading provider of health and social care. We’re experts in delivering nurse-led care at home for children and young people aged 0-25 in Greater London and surrounding counties.
How we deliver care
We support a wide range of children’s complex care needs through a range of industry-leading clinical approaches. Care is delivered by highly-skilled nurses and healthcare assistants in the family home or in the local community.
Our bespoke care is tailored to each child or young person we support. We build personalised care plans from the outset that encompasses every element of an individual’s health needs, mental and emotional wellbeing, education support and social and community goals.
Whether care and support is needed during the day or at night, our specialist teams are available 24 hours a day, 7 days a week, offering you choice and control around how and when care and support is delivered.
At all stages of the care journey, we liaise with and include families, schools, funding bodies, healthcare professionals and other third parties involved in complex care provision for children and young adults. This holistic approach ensures care and support is always consistent, personalised and can adapt as needs change.
Conditions we support
We can provide care to support a wide range of complex care needs and specialist clinical interventions. This includes, but is not limited to, the following:
- Airway clearance
- Brain injury non-rehabilitation
- Bowel management
- Cerebral palsy
- Down’s syndrome
- Diabetes management
- Epilepsy & seizure management
- Global developmental delay
- Hypoxic ischaemic encephalopathy (H.I.E)
- Learning disabilities
- Nutrition and hydration including PEG/PEGJ
- Palliative/End of life care
- Physical & sensory disabilities
- Respiratory management
- Tracheostomy care
- Transition support
- Ventilation needs
Quality care you can trust
Our care is rated “Good” by the Care Quality Commission (CQC) and 98% of the families we support rate our quality of care as excellent or very good. Care delivery is based on clinical competencies outlined by the NHS, Great Ormond Street Hospital and other clinical settings. It is underpinned by robust clinical governance processes that ensures care meets our own quality framework, regulatory standards and adheres to best practice.
Every child or young person is allocated a dedicated Clinical Nurse Manager. This is an experienced, registered nurse there to support you with every aspect of the care journey with us. They are responsible for ensure the care we deliver is responsive, safe and effective in meeting individual needs.
We also provide training and clinical governance for staff teams, delivered by qualified paediatric nurses called Clinical Nurse Educators. They create comprehensive training pathways that ensure our staff have specialist skills required to support the most complex needs. This includes clinical competency assessments and sign-off.
Who can refer to us?
We accept referrals from Local Authorities, Clinical Commissioning Groups (CCGs), Case Managers and Solicitors, Healthcare professionals or parents/families who are self-funding and in receipt of Direct Payments, Personal Healthcare Budgets or Direct Payments.
Our care means children and young people can remain in the family home and in their local communities without compromising the high quality care they deserve, meaning they can lead safe, happy and fulfilling lives.