Two London Bridge
Regulated under the CQC for Personal Care and TDDI for both Children’s and Adult services and with our dedicated, readily available trained, compliant, screened and competent care and nursing teams and friendly and supportive management team, we are able to deliver at home services within your area in order to support with the following:
- Mental Health
- Acquired brain injury
- Physical disability
- Nursing care
- Adult and children
- Extra care scheme tenders
- Case management
Whilst taking a person centred and partnership approach, our mission is to improve and transform lives by embracing and allowing choice, privacy, dignity and respect and ensuring our clients are at the heart of all that we do.
Our company values
Working together: We believe that it is important to involve service users, their families and loved ones, external agencies & colleagues in order to ensure that we are delivering the right service in order to achieve the desired outcome.
Respect and dignity: We understand person-centred care and will always demonstrate treating people as individuals and respecting choices by promoting independence and encouraging appropriate risk taking.
Everybody counts: We ensure that no one is discriminated against or excluded and understand human rights and impact on care delivery. We believe in the importance of speaking up when things go wrong and promote this within our organisation ensuring that our service users and employees are equipped with the right channels in order to ‘be heard’.
Commitment to quality of care: We strive to achieve quality in everything we do by recognising and understanding what quality in care means for people using the services. We achieve this by regularly monitoring our service user and employee feedback and by being accepting about criticism in order to focus on improvement
Compassion: We believe in treating people with kindness and understand the importance of empathy in all areas of employment. We ensure that by understanding the values of others we are always able provide a caring service
Improving lives: Our team focus on how things could be done better and share ideas with regular meetings and improvement planning. Thorough understanding of wellbeing and what is important to people using the service enables us to improve the outcomes for people that we care for and support.
If you can’t measure it, you can’t manage it: We believe in good governance and therefore everything we do is measured and managed fully to ensure that we continue to deliver the safest, most caring, effective, responsive and well led service for all.
TFS healthcare recruitment: We work closely with our on-site partner recruitment teams who are led by experienced care professionals and managers. All staff are fully screened and undergo a streamlined and robust onboarding process which is monitored and supported by our experienced and dedicated team.
Induction and training; We ensure that all staff undergo a full induction training schedule around our model and in line with care standards. We offer a wide range of specialised training in order to ensure that our staff are developed and competent when delivering our services. Our lead nurses and field care managers will upskill and sign off staff within all settings to ensure staff and clients are safe.
Quality and compliance: We pride ourselves in our response to the needs of our clients, staff development and service delivery and ensure that our robust and effective systems capture vital feedback in order for us to continually improve and deliver an outstanding and professional service.